Post by account_disabled on Feb 27, 2024 20:15:58 GMT 14
Would you like to open your company Facebook page , but are you terrified of possible criticism and negative comments ?Of course, it's never nice to receive criticism in public, and your caution is understandable. However, think about these points 1. COMPENSATE WITH POSITIVE EVALUATIONS Positive comments also find a place in a social media channel. Regularly include the stimulation of lots of positive comments in your normal activities . In the midst of many positive evaluations, there is a less positive evaluation, and it even makes the overall context more truthful and genuine . Why? Because people don't look for perfection. They want a human and serious interlocutor who gives guarantees, and because they take it for granted that there may be problems.
Not convincing you? It's pure math: if you get a 1-star rating, consider that 37 5-star ratings are needed to bring the average to 4.9. 37 5-star ratings is not a small number, but if you work hard on the positive ratings, the negative Honduras Mobile Number List ratings can literally disappear. 2. RESPOND QUICKLY If someone openly expresses a problem with your product or service, it is not a drama, lèse majesté or violated virginity. Monitor the channel, respond immediately , and recommend the way to resolve the problem. Also, once the problem is resolved, ask the poster to update their note . Or update it yourself. If you show that you know how to deal with and solve the problem quickly, this becomes a factor in your advantage.
It will be clear to everyone that if they have a problem with you, you will quickly address it and resolve it. 3. GET INFORMATION YOU DON'T KNOW If someone has a problem, it is most likely a problem that is not only in that person's head, but in others as well. Maybe it's a real problem in your company that you need to fix that's obvious to everyone but you . So, opening yourself up to evaluations improves your business overall. In any case, you have the opportunity to use the channel to explain your quality and your solutions to those who think you have a problem. 4. YOU CAN EXPLAIN If the person who expressed a problem to you had talked about it at the bar with other people, in your absence, you would not have had the opportunity to clarify.
Not convincing you? It's pure math: if you get a 1-star rating, consider that 37 5-star ratings are needed to bring the average to 4.9. 37 5-star ratings is not a small number, but if you work hard on the positive ratings, the negative Honduras Mobile Number List ratings can literally disappear. 2. RESPOND QUICKLY If someone openly expresses a problem with your product or service, it is not a drama, lèse majesté or violated virginity. Monitor the channel, respond immediately , and recommend the way to resolve the problem. Also, once the problem is resolved, ask the poster to update their note . Or update it yourself. If you show that you know how to deal with and solve the problem quickly, this becomes a factor in your advantage.
It will be clear to everyone that if they have a problem with you, you will quickly address it and resolve it. 3. GET INFORMATION YOU DON'T KNOW If someone has a problem, it is most likely a problem that is not only in that person's head, but in others as well. Maybe it's a real problem in your company that you need to fix that's obvious to everyone but you . So, opening yourself up to evaluations improves your business overall. In any case, you have the opportunity to use the channel to explain your quality and your solutions to those who think you have a problem. 4. YOU CAN EXPLAIN If the person who expressed a problem to you had talked about it at the bar with other people, in your absence, you would not have had the opportunity to clarify.